Kaspersky Survey Finds Family IT Support Essential for Older Generations

Younger family members and friends are playing an increasingly important role in helping older people navigate the digital world, according to a recent Kaspersky survey covering the Middle East, Türkiye and Africa (META) region.

The survey found that 88% of respondents have helped elderly relatives or friends with information technology on their devices. Half of the respondents provide such assistance regularly, while another 38% help occasionally when asked.

App Installation Tops Family Tech Support

Installing applications emerged as the most common form of assistance. Around 52% of respondents said they help older people download and set up apps.

Social media support ranked second, with 50% helping elderly relatives manage social media accounts. The findings reflect the growing role of digital communication in the lives of older users.

Many seniors also require support with more sensitive online activities. About 43% of respondents help with online transactions and banking applications.

Another 41% assist with privacy settings, while 40% help older relatives use e-government services.

Cybersecurity Support Remains Limited

Despite growing cybersecurity risks for older internet users, only 27% of respondents said they help elderly relatives install security software.

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Kaspersky said this may indicate that cybersecurity protection remains underestimated or that users consider it too complicated. Some families may also overlook security measures when setting up devices.

The survey highlights a gap between digital assistance and cybersecurity support. Older users may receive help with everyday applications while receiving less guidance on protecting their devices and accounts.

Simpler Technology Could Improve Digital Safety

Respondents identified education, easier technology and stronger family involvement as key ways to improve digital confidence among older generations.

Around 33% said simpler and more intuitive digital tools and software would make the biggest difference. Another 27% called for greater education about cyber risks and protective measures.

Meanwhile, 23% highlighted the importance of more active family support when setting up devices and installing applications.

“Older generations are becoming more active online, but many still rely heavily on younger relatives and friends to navigate digital services safely,” said Seifallah Jedidi, Head of Consumer Channel in the Middle East, Türkiye and Africa at Kaspersky.

He said improving digital literacy, simplifying interfaces and increasing cybersecurity awareness could help make technology safer and more inclusive.

Kaspersky Shares Online Safety Tips

Kaspersky recommended that families stay informed about common scams and cyber threats targeting older users.

When helping elderly relatives, family members should explain how to identify suspicious links, messages and calls. They should also emphasize that passwords and security codes should never be shared with others.

Kaspersky also recommends installing security software, such as Kaspersky Premium, to help protect against scams, phishing and malware.

Families can further improve account security by helping older users create strong, unique passwords and enable two-factor authentication.

Survey Covers Five Countries

Kaspersky commissioned the survey in 2026. The study included 5,000 interviews across five countries: the United Arab Emirates, Saudi Arabia, Egypt, Türkiye and South Africa.

The findings highlight the growing role of family members in helping older generations participate safely in an increasingly digital society.