Karachi: Leading delivery platform foodpanda is doubling down on its commitment to its
delivery partners with ‘panda hearts’, its flagship programme aimed at uplifting and supporting
delivery partners in five core areas: safety, well-being, personal development, community, and
welfare perks.
“We are committed to creating a positive and supportive environment for our delivery partners,
and ‘panda hearts’ is a key part of that effort. Through ‘panda hearts’, we aim to build a strong
community of partners who feel valued and empowered to succeed. As gig work becomes more
commonplace, so does our responsibility to enhance their work experience. It’s important that
we continually step up the care and support we provide to our frontline heroes,” says Muntaqa
Peracha, CEO of foodpanda.
Over the years, foodpanda has through regular dialogue worked closely with its delivery
partners in finding ways to best support and enhance their delivery experience. foodpanda has
refined its delivery partner initiatives to consistently deliver on what they value. ‘Panda hearts’
will house existing and new welfare and engagement initiatives. These include:
? “Well-being” focuses on safeguarding delivery partners’ well-being through health
screenings, mental health assistance programmes, insurance and sporting events.
? “Safety” encompasses initiatives that encourage delivery partners to prioritise their
safety on the road, including providing safety training courses.
? “Personal Development” provides delivery partners with a range of opportunities for
growth, including upskilling courses, financial literacy workshops, scholarships, and
entrepreneurship opportunities. These help to support the aspirations of foodpanda’s
delivery partners, beyond their day-to-day delivery tasks.
? “Community” aims to build a dependable support system, where delivery riders can
easily access in-app communication channels, like focus groups, to share feedback.
During severe weather conditions, delivery partners can also turn to physical rider hubs
for onsite support and resources.
? “Welfare Perks” offer delivery partners a wide range of additional benefits to help
alleviate the cost of living, for instance: fuel subsidies, supermarket vouchers, discounts
on motorbike rental or mobile network plans.
(See Appendix for a full list of focus areas and mapped initiatives.)
Ensuring the safety and well-being of delivery riders is one of the top priorities at foodpanda. For
example in Pakistan, efforts in this regard include a series of road safety awareness sessions in
partnership with Sindh and Punjab traffic police which will continue to be held regularly and
expand to other major cities. With ‘panda hearts’, foodpanda Pakistan will build on existing
efforts to further empower its delivery partners in operating safely and confidently on the roads,
ultimately contributing to a safer working environment for all.
Through its commitment to innovation and inclusivity, foodpanda is transforming the food
delivery landscape in Pakistan, providing a platform where riders from diverse socioeconomic
backgrounds can thrive and achieve success.
