– Performance of Wafaqi Mohtasib’s Office Wins International Recognition
– Public Complaints Redressal may exceed 250,000 during 2025,
– Speaks informally to Media following AOA’s meetings in China.
Karachi: 18 September, 2025 – The Wafaqi Mohtasib Institution’s spectacular performance at home with regard to redressal of public complaints has won international recognition and acclaim. This was stated by the Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi while speaking informally to a group of media persons and journalists at the Wafaqi Mohtasib Secretariat here today.
Mr. Qureshi, who is also the current President of the Asian Ombudsman Association (AOA), had recently chaired the Association’s 26th Annual Meeting of its Board of Directors and 18th Meeting of the General Assembly in China further stated that Pakistan being one of its founding members, owes its prominent position in the organization in strict compliance with the international standards upholding the core values of Ombudsmanship. The Board included China, Japan, Korea, Azerbaijan, Iran, Türkiye and Hong Kong. Pakistan enjoys a position of pre-eminence in the organization as it held its Presidentship most of the time since its inception in 1996.
He said that we had reviewed the whole gamut of AOA’s activities during the year and discussed ways and means to further strengthen our cooperation and how to intensify efforts for achieving and upholding its core values and objectives. “Our suggestions were mostly adopted with consensus” he added. “We have had most rewarding and productive sessions, wherein we had discussed the progress made so far with regard to its goals and objectives as well as the future challenges”, he observed.
He pointed out that during 2022-23 about 148 activities were undertaken from the platform of this organization, which rose to 347 during the period 2024-2025. This itself is indicative of the fact that it is a vibrant and dynamic organization. This was also recognized by the UN, which listed it as an active regional body.
He said that the organization had also decided to celebrate the 30th Anniversary during 2026 in a befitting manner in Hong Kong. “The 30th year will be an important milestone in the Association’s long journey upholding and promoting core values of Ombudsmanship at the national level including promotion of good governance, the rule of law and respect for human rights and fundamental freedoms.”
While highlighting the performance of the Wafaqi Mohtasib Office he observed the outgoing year 2024 was a momentous one as for as the performance of the institution of Wafaqi Mohtasib is concerned. The receipt and disposal rates of the complaints have been very impressive during the outgoing year 2024, as the WMS received as many as 226,371 complaints, out of which 223,171 have been disposed of satisfactorily. During the current year 2025, the figure may exceed 250,000 complaints as we have already received 180,000 complaints till 15 September 2025. Out of these 176,828 complaints have been disposed of.
The Wafaqi Mohtasib went on to add that special efforts have also been initiated for the welfare and wellbeing of the Overseas Pakistanis and the Children by the WMS. Last year, 149,060 Overseas Pakistanis were facilitated by the office of GC(OP) WMS, this year 90,132 Overseas Pakistanis have been facilitated upto August 2025, which is 7.33% higher during the corresponding period last year. A Child Commissioner’s Office is also functional in the Wafaqi Mohtasib Secretariat to redress the complaints relating to the children.
He further informed that The Wafaqi Mohtasib Officers under the Outreach Complaint Resolution (OCR) programme visited tehsil headquarters with a view to undertake redressal of complaints at the door steps of the people. This spared the complainants of the hassle to travel all the way to Mohtasib Offices. During the current year 2025, complaints were heard at 172 places under the OCR arrangement, whereas Khuli Katcheries were held at 112 places. Similarly, the Wafaqi Mohtasib’s Inspection Teams carried out 24 visits to government offices and departments generating a large number of complaints.
He said that following opening of new offices at Muzaffarabad (AJ&K) and Gilgit (GB), DG Khan and Sahiwal, we have, in addition to the head office, our presence at 25 locations across the country. This contributes to our efforts to provide administrative justice to bulk of the rural population, especially to the people of remote and far off places virtually at their door-steps.
