Karachi, 31 October 2021: Following the cyberattack on its IT infrastructure on the night of the 29th of October, NBP assures its customers that their financial data has not been compromised and has remained protected, confidential and secured. The Bank has countered the threats and repaired the affected parts of its systems. NBP confirms that banking services including ATMs and the disbursement of salaries and pensions will be possible on November 01, 2021. The Bank’s branches will open as scheduled and facilitate customers to ensure that their banking requirements are met as best as possible. The Bank‘s Call Centre (111-627-627) is also functional and is empowered to facilitate resolution of all client inquiries.
NBP’s teams supported by best-in-class specialist partners have worked tirelessly over the last 48 hours to ensure that it manages the extraordinary situation which it encountered. The Bank is grateful for the support and guidance extended by Regulatory bodies and continues to work with various stakeholders as it fully normalizes its services over the next few days.
NBP would like to thank its customers, partners, vendors and correspondent banks for their support and understanding during this trying period.
