Karachi Pakistan – EFU Life, the leading life insurance Company in Pakistan has been a pioneer in groundbreaking
technology and its ethos centers around its customers. Keeping its customers at the heart of
business operations, the Company has now further enhanced its services by launching
WhatsApp.
EFU Life WhatsApp facility will provide policyholders instant policy information and the first of its
kind Claims Helpdesk for effortless claim processing offering a streamlined digital experience.
Through this service the customers will be able to access details about their policy status,
premium and beneficiary information at the ease of their fingertips.
This is the first time that any Life Insurance company has extended the service of Digital Claims
Helpdesk to its policy holders. The client can now initiate a claim, download and upload claim
forms along with requesting the status of their claims all with the ease of a WhatsApp message.
Introducing another customer service touch point reflects EFU Life’s unwavering commitment to
enhance customer accessibility and convenience reaffirming its position as a customer-centric
insurance provider, dedicated to simplifying and safeguarding the lives of its valued
policyholders.
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