In compliance to directives of Federal Ombudsman Secretariat Regional Office Karachi, Postal Life Insurance Company (PLIC) paid claim amount of Rs.6.5 million to complainants here on Thursday.
Senior Adviser to Federal Ombudsman, Syed Anwar Haider handed over cheques of insurance death claim to nominees at regional office Karachi in presence of PLIC representatives and media.
The claims of the nominees were earlier rejected by PLIC on grounds of concealment of facts and they filed a complaint against maladministration on account of delay in payment of claim amount at FOS regional office on February 18, 2022.
Senior Advisor Syed Anwar Haider conducted hearings of the case and issued final order on April 29, 2022 in favour of the complainant while advising PLIC to redress the grievance at the earliest and ensure payment of total amount to the beneficiaries.
Speaking at the occasion Syed Anwar Haider said that implementation on the orders of federal ombudsman was ensured and widow and daughter of late Karim P. Hirani both received cheques of Rs.3.25 million each.
He said that ratio of compliance by concerned authorities on ombudsman’s decisions was more than 95 percent as federal ombudsman secretariat actively pursue the decided cases and it has a dedicated department for the purpose.
The senior adviser said that federal ombudsman was a statuary forum for addressing grievances of general public against all the departments and organisations of federal government.
Complainants did not need services of any legal counsel to register a complaint with federal ombudsman secretariat neither they had to pay any fee for the purpose, he said adding that the ombudsman office was committed to do away with problems of public concerning to federal government departments.
Syed Anwar Haider said that all the filled complaints were investigated thoroughly in accordance with facts and nature of the complaint and every possible measure were taken to redress the grievance by ensuring protection of rights of citizens.
Assistant Director PLIC Aamir Ali Khan commended the services of federal ombudsman secretariat and said that there were several other cases pertaining to PLIC under hearing at the ombudsman and those would be decided soon and grievances of public would be redressed.
The complainants Dilshad Karim Hirani and Zahra Hirani, speaking at the occasion expressed gratitude to FOS particularly regional office Karachi for resolving their issue within a short period of time.
“We were not expecting that a case, which was rejected first and was being delayed for three years, would be resolved in weeks and we would be able to get our right,” they said and added that they were extremely satisfied with proceedings and particularly the conduct and public friendly behaviour of officers and staff of the secretariat.
