Two-factor authentication (2FA) is a security feature that requires users to verify their identity using a second form of authentication, usually a one-time password (OTP) sent via text message, email, or an authentication app. This extra layer of security is intended to protect users’ accounts even if their passwords are compromised. However, scammers have developed ways to trick users into revealing these OTPs, allowing them to bypass 2FA protections.
An OTP bot is a tool used by scammers to intercept OTPs through social engineering techniques. Attackers usually attempt to obtain the victim’s login credentials through phishing or data leaks, then log in to the victim’s account, triggering an OTP to be sent to the victim’s phone. After that, the OTP bot calls the victim, pretending to be a representative from a trusted organization, and uses a pre-scripted dialogue to persuade the victim to share the OTP. Finally, the attacker receives the OTP through the bot and uses it to gain access to the victim’s account.
Scammers prefer phone calls over messages because calls increase the chances of the victim responding quickly. The bot can mimic the tone and urgency of a legitimate call, making it more convincing.
Scammers manage OTP bots through special online panels or messaging platforms such as Telegram. They can be customized to impersonate different organizations, use multiple languages, and even choose between male and female voices..
Scammers often use phishing websites that look like legitimate login pages for banks, email services, or other online accounts. When the victim enters their username and password, the cybercriminals capture this information in real-time.
Kaspersky’s research shows the significant impact of these phishing and OTP bot attacks. From March, 1 to May 31, 2024, the Kaspersky’s products prevented 653,088 attempts at visiting sites generated by the phishing kits targeting the banking sector, the data from which is often used in attacks with OTP bots. During the same period, Kaspersky’s technology detected 4,721 phishing pages generated by the kits that are aimed at bypassing two-factor authentication in real time.
“Social engineering can be incredibly tricky, especially with the use of OTP bots that can mimic real calls from representatives of legitimate services. To stay on guard, it’s crucial to remain vigilant and follow best security practices. Through continuous research and innovation, Kaspersky provides cutting-edge security solutions to safeguard digital lives,” comments Olga Svistunova, a security expert at Kaspersky.
While 2FA is an important security measure, it’s not foolproof. To protect yourself from these sophisticated scams, Kaspersky recommends avoid opening links you receive in suspicious email messages. If you need to sign in to your account with the organization, type in the address manually or use a bookmark. Do not pronounce or punch in the one-time code while you’re on the phone, no matter how convincing the caller sounds. Real banks and other companies never use this method to verify the identity of their clients. To protect the company against a wide range of threats, use solutions such as Kaspersky Next that provide real-time protection, threat visibility, investigation and response capabilities of EDR and XDR for organizations of any size and industry. Invest in additional cybersecurity trainings for your employees, such as Kaspersky Security Awareness courses.
