Islamabad, Pakistan – September 2023: Hikvision has officially inaugurated its first service center in
Pakistan, the Return Merchandise Authorization center (RMA Center). Located in Umer Plaza,
Rawalpindi, this opening represents a significant advancement in the company’s commitment to offer
high-level after-sales support to its expanding customer base.
In 2016, Hikvision established its presence in Pakistan, bringing advanced offerings to the video security
industry and expanding its product lineup to encompass access control systems, video-based doorbells,
smart home products, and other cutting-edge innovations. The RMA Center initiative is the next step in
the company’s evolution and stems from Hikvision’s mission to enhance technical support services,
optimize after-sales problem-solving efficiency, and foster advancements in both service and product
quality. The primary objective is to assist customers in overcoming software and hardware challenges,
ensuring seamless product functionality.
Speaking at the launch ceremony, Klaus Liu, General Country Manager, Hikvision Pakistan, said, ‘’We
are thrilled to introduce Hikvision’s first-ever RMA Center in Pakistan, a testament to our unwavering
commitment to providing world-class after-sales support to our valued customers. This initiative aligns
with our core values of prioritizing customer satisfaction, technical excellence, and continuous
improvement. This service center will bolster our ability to swiftly address and resolve technical concerns,
ensuring a seamless experience for our customers. We look forward to enhancing our service footprint
further and enriching customer interactions across the country.”
Hikvision’s RMA Center is staffed with skilled engineers capable of efficiently repairing and
troubleshooting products, offering expert technical assistance to resolve issues encountered during
product usage. Additionally, the RMA Center provides swift and efficient maintenance services, enabling
direct communication between customers and the service center. This direct approach eliminates the
need for third-party involvement, minimizing wait times and swiftly resolving equipment-related concerns.
Customers can also benefit from a range of services at the RMA Center, including the free exchange of
products within the specified warranty scope, product technical support, resolution of after-sales
problems, maintenance and inspection of products, and firmware upgrades.
Going forward, the company plans to expand its RMA network in Pakistan, introducing more self-operated
RMA points and customer-authorized RMA points across various cities, ensuring broader coverage and
enhanced customer satisfaction.
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