Lahore: 11 th October, 2023 – In continuation of its commitment to deliver the highest quality of services,
Dawlance – the technology-leading enterprise in Pakistan’s Home-Appliances industry, has now
inaugurated its 400th Touch Point, at its Lahore Service Center. This is a big milestone in the expansion
of Dawlance’s largest network of customer service all over the country.
Senior management of Dawlance and other stakeholders of the industry were present on the occasion
and applauded the company’s efforts to create unmatched convenience and elevate its standards of
services and quality. The nationwide network of Touch Points has been established across all major
cities, with a standardized layout, decor and visual design, along with state-of-the-art equipment. The
customers can get hands-on experience with the complete range of Dawlance’s innovative products,
promising complete reliability with more than 50% energy conservation for a sustainable future.
The Chief Executive Officer of Dawlance – Mr. Umar Ahsan Khan – stated: “It is a delightful moment for
us, to promise easier accessibility, wider outreach and a higher level of customer care. Such robust
investments also reflect the progressive vision of our global parent company – Arcelik, which is the
second-largest manufacturer in Europe, based in Turkey. With our focus on excellence and after-sales
service, Dawlance always exceeds the customers’ expectations and evolving needs.”
The complete range of Dawlance home appliances includes; Refrigerators, Deep-Freezers, washing
machines, Dishwashers, Cooking Range and smaller kitchen appliances, with the same quality promised
by the products from Turkey and the developed world. In recent years, Dawlance is also focused on
exporting its quality products to other countries.
Since its acquisition in 2016, Arçelik has invested more than 36 Million Euros in this wholly-owned
subsidiary – Dawlance, to inspire higher productivity and quality, through research and development.
Every employee of this progressive enterprise is inspired to ensure compliance with global standards
and best practices, at every level of operations.
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